Accessibility statement for 'Give feedback on care'

This accessibility statement applies to the 'Give feedback on care' service.

This website is run by the Care Quality Commission (CQC). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet (opens in new window) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know the filters on the search results page are difficult to use if you're using a keyboard to move around the page.

'Give feedback on care' has links to other websites that are not fully accessible, including the main CQC website.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any accessibility problems or think we're not meeting accessibility requirements, contact (opens in new window)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new window).

Technical information about this website's accessibility

CQC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in new window), due to the non-compliances listed below.

Non-compliance with the accessibility regulations

On the search results page, selecting or deselecting filters reloads the page without telling you first. This might make it difficult to move around the page using only a keyboard.

How we tested this website

This website was last tested on 30 September 2020. The test was carried out by the Digital Accessibility Centre.

We tested:

  • our start page
  • our search page
  • our search results page
  • the question page 'What kind of experience do you want to tell us about?'
  • a selection of pages that make up the journey taken by users selecting ‘Good’, ‘Bad’ and ‘Both good and bad’ to describe their experiences of care

You can read the full accessibility test report: Accessibility report on 'Give feedback on care' (opens in new window)

This statement was prepared on 2 October 2020.